Client terms and conditions
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions.
The purpose of these terms and conditions is yours and mine legal safety.
BOOKING & PAYMENT
The payment will be required at the time of booking.
If you need to cancel or re-schedule a session, please provide as much notice as possible.
REFUNDS
No refunds will be issued for cancellations within 24 hours of the session appointment.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
SESSION FEES
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
PAYMENT METHODS
Payment is to be made online via credit/debit card. Cash and cheques will not be accepted without prior agreement.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the goals you wish to achieve. Please update me of any medical changes.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. general practitioner, Psychologist, Psychiatrist or Counselor, you may be asked to seek their permission before any sessions can commence.
Please note that I will be unable to offer hypnosis if you suffer from epilepsy or any form of psychosis.
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
HYPNOSIS RECORDINGS
Hypnosis recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavor to use my best efforts and skills to work towards your goals and intended outcomes.
STANDARDS OF BEHAVIOR
During the course of any sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behavior, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring general practitioner or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY & INDEMNITY
Under no circumstances will Anette Kornberg be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Anette Kornberg. In addition, you agree to defend, indemnify, and hold Anette Kornberg harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of Norway. You agree to submit to the exclusive jurisdiction of the Norwegian courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarize yourself with any amendments if you have re-started therapy with me after a long period of absence.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your session, please discuss this with myself in the first instance and I will endeavor to resolve the issue.
STATEMENTS OF UNDERSTANDING
I confirm that I have been advised by Anette Kornberg of the scope of the therapies that she provides and give my full consent to receiving sessions from Anette Kornberg.
I understand that results may vary from person to person and the agreement by Anette Kornberg to work on the issues or problems presented by me, using whatever method is appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that any information provided by Anette Kornberg either in person or via internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Anette Kornberg prior to or following any sessions, to seek medical approval, I will consult with my general practitioner, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Anette Kornberg prior to the next session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in this process and I agree to participate to the best of my ability at all times, including making reasonable use of suggestions during and between sessions, as well as listening to hypnosis recordings and/or carrying out other tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first session and will continue to do so during any subsequent sessions.